Registration and Refund Policies

Classes and workshops are filled on a first-come, first-served basis. Metalwerx admits students of any race, color, national and ethnic origin to all the rights, privileges, programs, and activities generally accorded to or made available to students. Metalwerx does not discriminate or collect information on the basis of race, color, national and ethnic origin in the administration of its educational policies, admissions policies, scholarship programs, and other school-administered programs.

Payment in full is required to register for classes and workshops, but exceptions can be made. Call us to place a deposit. Metalwerx accepts Visa, MasterCard, Discover, American Express, personal checks, and money orders. If checks are returned by the bank due to insufficient funds, Metalwerx will charge a $35 service fee. Please note that credit card payments may also be made by phone during normal business hours.

Course photos are typically of an instructor’s individual artwork and represent techniques taught, but not necessarily the exact project that will be completed in class.  If students have questions, please contact us so we can clarify class content and expectations.

Onsite Class Covid-19 Policies

 

Student comfort level is of the utmost priority for our community. We will continue to honor our flexible COVID-19 registration and refund policies for onsite courses. 

We ask that students withdraw two weeks in advance of their workshop to ensure we are able to run courses and support our faculty. Ensure you’re comfortable with the class size prior to the two-week mark so that Metalwerx has an opportunity to fill vacancies.

2022 classes are currently capped at 10 students. Class sizes could change as we progress through 2022 and we will keep our students informed.

Participation Requirements

  • Vaccine Requirement: All staff, faculty, studiomates and students must be fully vaccinated to participate in Metalwerx’s onsite programs. Students will be asked to show their vaccine card or photo of vaccine card to the front desk. This policy does not apply to visitors - who must wear a mask and who are only visiting for a short period of time. 

  • Mask Requirement: All staff, faculty, studiomates and students must wear a mask while indoors at Metalwerx, except while eating. Masks will be optional for all classes starting after June 1, 2022. 

  • Waiver Form: All students will be required to sign our updated release and waiver form as well as adhere to policies put in place.

Please read our Health and Safety page for details on how we are keeping you safe, what we did to modify our building including limiting class sizes. The status of COVID-19 in Massachusetts is constantly changing, and we will continue to respond as the situation changes. 

Withdrawal Options (onsite classes)

If you need to cancel a workshop because of COVID-19, please let us know. We have waived our withdrawal fees for onsite classes for COVID-19 related withdrawals. 

If anyone is sick or showing any possible symptoms, we ask that you do not come to class. You would be eligible for a refund or credit - Everyone’s collective safety is the most important thing to all of us. We have outlined options below to consider going forward.​

  • Course Credit: Metalwerx operates primarily on the revenue collected for upcoming / future courses and events. If you would be willing to accept a full tuition course credit for your class, it would enable us to continue administrative operations and pay our staff while in the throes of this pandemic. You can use this credit towards any other class or workshop for one year from the time credit is issued.

  • Refund: It is difficult circumstances like this virus outbreak that can often put a huge financial strain on small arts organizations such as Metalwerx. We understand you may be in a similar situation and can issue a full refund to you upon request.

  • Donation: We have been fortunate to be asked by members of our community how they can help and support us as we wade through these difficult circumstances. If you are someone who wishes to donate your tuition back to Metalwerx, it would mean the world to us. Your generous contribution would not only allow us to continue paying the people that make Metalwerx work, but would provide us with a little financial security as our organization enters the next chapter of this health predicament. Thank you deeply for your consideration.

Virtual Class Withdrawal Policy

 

Our virtual courses are taught by the same amazing instructors we work with in our on-site programs. Classes are taught live, using zoom, to provide you with an interactive, rewarding experience. If you miss a session, each class is recorded, and participants will have access to the recordings for a month after the class concludes. You can use the recording to review any information you may have missed during the live class session(s).

Withdrawal Options (virtual classes)

For Students who withdraw 14 days or more before the start of a virtual class:

  • Course Credit: A 5% administrative fee will be deducted if a student chooses to keep credit on account which can be applied to other courses in the future. You can use this credit towards any other class or workshop for one year from the time credit is issued.

  • Receive a refund: A 10% administrative fee will be deducted from the refund if a student chooses to be reimbursed by check or credit card. 

For Students who withdraw 8 - 13 days before the start of a virtual class:

  • Course Credit: A 25% administrative fee will be deducted if a student chooses to keep credit on account which can be applied to other courses in the future.You can keep / use this credit through the end of 2021.

  • Receive a refund: A 50% administrative fee will be deducted from the refund if a student chooses to be reimbursed by check or credit card. 

For Students who withdraw within 7 days before the start of a virtual class, it is NOT possible to refund any tuition or material fees because they have already been invested in the course.

 

Unexpected Cancellations

 

If it is necessary to cancel a meeting of any class or workshop due to inclement weather, instructor illness, or other emergency, Metalwerx will notify students as soon as possible. If we are unable to reschedule the missed day, we will issue a pro-rated tuition refund.

Student Notification:

  • Cancellations (especially weather-related) will appear as a bright red bar across the top of all pages on our website.
  • For any unexpected cancellation, students receive an email.
  • If a class is cancelled with less than a day's notice, Metalwerx will call students at the number provided with their registration as well.

Metalwerx reserves the right to make changes in classes, workshops, schedules, instructors, and cancel a class or workshop due to insufficient enrollment. If Metalwerx cancels a course, students can choose a full refund by check, credit card, or transfer to another course. If a class has insufficient enrollment, students will be contacted 2 weeks prior to the start date.  We may choose to wait another week to cancel and follow up with registrants on an individual basis, based on their needs.  Metalwerx tries to avoid cancellations whenever possible and is proactive in notifying students to discuss options.

 

Materials Kit Policy

 

Metalwerx provides materials kits in on-site classes for our student's convenience. We must estimate costs many months in advance from when we actually order supplies for your class. Due to the volatility of the metals market, all materials kit prices are subject to change. The actual cost of your materials kit will be based on the cost of metal/supplies at the time materials are ordered.

For classes where the materials kit fee is collected in advance:

  • If the cost of a kit has risen to a reasonable difference, students will be notified in advance and are required to pay for the difference in cost when they arrive at class. If the cost of a kit has gone down, Metalwerx will reimburse the difference to students at class.

For classes where the materials kit fee is collected at class:

  • If there is a significant change in cost, Metalwerx will notify students in advance. Students are expected to pay the actual materials kit fee when they arrive for the workshop.

Questions? Contact us by email or phone (781-891-3854)

 

Gift Certificates

 

This gift certificate may be applied toward any onsite or virtual class, workshop or studio time purchased from Metalwerx. They cannot be applied to private lessons.

Gift certificates are non-refundable and cannot be exchanged for cash. They expire after seven years if not used.

Course Credit

 

Course Credit may be applied towards any other class, workshop or event for one year from the time credit is issued.

Anti-Discrimination Policy

 

Metalwerx does not tolerate discrimination, harassment, or the creation of a hostile environment of any sort, including by word, deed, act or omission on the basis of sex, gender, color, race, religion, sexual orientation or identity, national origin, or disability against any student, participant, employee, or other person. Allegations of a violation of this policy shall be promptly investigated and, if substantiated, dealt with which may include termination of employment or contract, debarment from contracting, or other sanction as the facts and circumstances merit.

 

Privacy and Security Policy

 

We respect and are committed to protecting your privacy. Your payment and personal information are always safe. We will not sell your personally identifiable information to anyone.  Your personal information is secure during the transmission of payment. Our Secure Sockets Layer (SSL) software is the industry standard and among the best software available today for secure commerce transactions. It encrypts all of your personal information, including credit card number, name, and address, so that it cannot be read over the internet.

 

 
 

Stay Connected