Registration and Refund Policies

Classes and workshops are filled on a first-come, first-served basis. Metalwerx admits students of any race, color, national and ethnic origin to all the rights, privileges, programs, and activities generally accorded to or made available to students. It does not discriminate or collect information on the basis of race, color, national and ethnic origin in the administration of its educational policies, admissions policies, scholarship programs, and other school-administered programs.

Payment in full is required to register for classes and workshops, but exceptions can be made. Call us to place a deposit. Metalwerx accepts Visa, MasterCard, Discover, American Express, personal checks, and money orders. If checks are returned by the bank due to insufficient funds, Metalwerx will charge a $35 service fee. Please note that credit card payments may also be made by phone during normal business hours.

Unexpected Cancelations:

If it is necessary to cancel a meeting of any class or workshop due to inclement weather, instructor illness, or other emergency, Metalwerx will notify students as soon as possible. Weather-related cancellations are noted on the voicemail of our main telephone number and on the homepage of our website. If we are unable to reschedule the missed day, we will issue a pro-rated tuition refund.

Metalwerx reserves the right to make changes in classes, workshops, schedules, instructors, and cancel a class or workshop due to insufficient enrollment. If Metalwerx cancels a course, students can choose a full refund by check, credit card, or transfer to another course. If a class has insufficient enrollment, students will be contacted 2 weeks prior to the start date.  We may choose to wait another week to cancel and follow up with registrants on an individual basis, based on their needs.  Metalwerx tries to avoid cancellations whenever possible and is proactive in notifying students to discuss options.

Student Cancelation and Refund Policies:

Weekly classes, Weekend and One-day Workshops:

For Students who withdraw 14 days or more before the start of a weekly class or workshop, their options are:

  • Transfer to another course: A 5% administrative fee will be deducted if a student chooses to transfer into another weekly class or workshop. Payments already made will be applied towards the new class or workshop. The remaining balance, if any, will be refunded.
  • Receive a refund: A 10% administrative fee will be deducted from the refund if a student chooses to be reimbursed by check or credit card. Cancelations must be made in writing either by email or fax. Phone cancelations are not accepted. All refunds initially paid with a credit card will be provided as a credit to the credit card used at the time of purchase.  All refunds will be processed within ten business days upon notification of withdrawal.

For Students who withdraw 8 - 13 days before the start of a weekly class or workshop, their options are:

  • Transfer to another course: A 25% administrative fee will be deducted if a student chooses to transfer into another weekly class or workshop. Payments already made will be applied towards the new class or workshop. The remaining balance, if any, will be refunded.
  • Receive a refund: A 50% administrative fee will be deducted from the refund if a student chooses to be reimbursed by check or credit card.  All refunds initially paid with a credit card will be provided as a credit to the credit card used at the time of purchase.  All refunds will be processed within ten business days upon notification of withdrawal.

For Students who withdraw within 7 days before the start of a weekly class or workshop, it is NOT possible to refund any tuition or material fees because they have already been invested in the course.

Please Note: Cancelations must be made in writing either by email or fax. Phone cancelations are not accepted. Tuition cannot be refunded once classes begin. Metalwerx does not issue refunds for classes or workshops missed by the student but we are happy to try to make arrangements for a make-up session outside of class time.

"Summer with the Masters" Workshops

Metalwerx makes a substantial investment when planning a Master workshop and vacancies can be hard to fill, even if there is a waiting list, so we must charge cancellation fees to offset the cost of these vacancies.

For Students who withdraw 4 weeks or more before the start of a Summer with the Masters workshop, their options are:

  • Transfer to another course: A 5% administrative fee will be deducted if a student chooses to transfer into another weekly class or workshop. Payments already made will be applied towards the new class or workshop. The remaining balance, if any, will be refunded.
  • Receive a refund: A 10% administrative fee will be deducted from the refund if a student chooses to be reimbursed by check or credit card. All refunds initially paid with a credit card will be provided as a credit to the credit card used at the time of purchase.  All refunds will be processed within ten business days upon notification of withdrawal.

For Students who withdraw less than 4 weeks before the start of a weekly class or workshop, it is NOT possible to refund any tuition or material fees because they have already been invested in the course.

Please Note: Tuition cannot be refunded once classes begin. Metalwerx does not issue refunds for classes or workshops missed by the student.

Materials Kit Policy

Metalwerx provides materials kits in classes for our student's convenience. We must estimate costs many months in advance from when we actually order supplies for your class. Due to the volatility of the metals market, all materials kit prices are subject to change. The actual cost of your materials kit will be based on the cost of metal/supplies at the time materials are ordered.

For classes where the materials kit fee is collected in advance:

  • If the cost of a kit has risen, students will be notified in advance and are required to pay for the difference in cost when they arrive at class.
  • If the cost of a kit has gone down, Metalwerx will reimburse the difference to students at class.

For classes where the materials kit fee is collected at class:

  • If there is a significant change in cost, Metalwerx will notify students in advance. Students are expected to pay the actual materials kit fee when they arrive for the workshop.

Metalwerx reserves the right to make changes in classes, workshops, schedules, instructors, and cancel a class or workshop due to insufficient enrollment. If a "Summer with the Master's" workshop needs to be cancelled due to insufficient enrollment, students will be notified one month in advance, although we will try to wait until two weeks prior before making a cancellation when possible.

Questions? Contact us by email or phone (781-891-3854)

Winter Weather Cancelation Policy

  • Morning and Afternoon Weekly Classes follow the Waltham Public School System.  If Waltham cancels, we cancel classes too.  If Waltham calls a delay, we will hold classes as scheduled since the roads should be clear by the time class is scheduled to start.
  • Evening Weekly Classes will be taken on a case-by-case basis.  We will make a decision no later than 3 PM on the day of class.
  • Workshops will be taken on a case-by-case basis.  We will make a decision no later than 6 PM the day before class begins. Students should call our office with any concerns.

Notification for weather-related cancellations: We keep an eye on the weather reports to anticipate any issues.  In the event of a cancellation or warning, our office staff will change the outgoing message on the Metalwerx voicemail and put a notice on Metalwerx's homepage indicating both warnings and/or cancellations.

Winter Weather Make-up Classes and Refunds

  • Weekly classes have two extra weeks available at the end of the semester (at the normal scheduled time) to hold a make-up sessions. Please mark your calendar in case we need to use them to make up time. Make-up dates are also listed in our course catalog and on our website under each class listing as well as on our calendar page. If we are unable to reschedule the missed day, we will issue a pro-rated tuition refund.
  • It is often not possible to reschedule workshops since we have so many offerings.  If Metalwerx cancels a workshop, students will be issued a refund.
  • Metalwerx does not issue refunds for classes or workshops missed by the student.

Privacy and Security Policy:

We respect and are committed to protecting your privacy. Your payment and personal information are always safe. We will not sell your personally identifiable information to anyone.  Your personal information is secure during the transmission of payment. Our Secure Sockets Layer (SSL) software is the industry standard and among the best software available today for secure commerce transactions. It encrypts all of your personal information, including credit card number, name, and address, so that it cannot be read over the internet.